Usually, your order will ship within 2 days. However, sometimes, the parcel information may not show up immediately in the system.
Please wait a day or so to check tracking status updates.

If the tracking status has not been updated for over 3 days after it is fulfilled, please message us or contact us at support@ipitaka.com.

The delivery time may depend on the order-receiving address. For most countries, the delivery time of ordinary products is around 10-14 working days. However, for electronic products, like MagEZ Slider, battery pack, and MagEZ charging stand, the transit time will take longer around 20-45 working days because those products need specific channels to ship.
What’s more, the delivery may be delayed due to some unavoidable factors, like customs issues, weather conditions, carrier issues, holidays, weekends, etc. Any issues with the order, please feel free to contact to support@ipitaka.com ask for help.

We are sorry for the inconvenience caused to you. In this case, we recommend you contact the local courier at first and find out what the status of your package is. It could be left with a neighbor or, somewhere else.

Please contact us at support@ipitaka.com if the courier cannot help you and we will help.

This sometimes happens when the credit card information you entered the first time, typically the post/zip code, etc does not match the card-issuing bank’s file. On your second attempt, you checked out successfully using the correct information.

In this situation, the first failed payment was blocked by our system for security reasons. However, this charge may temporarily appear as pending on your statement before "falling off". Usually, the refund will return to your account within a few hours. You can also contact your bank for any further assistance.

Here the most common reasons why you may not be able to place an order:

1. "This transaction couldn’t be completed."

   Please redirect to your PayPal because the funds aren’t available to make the purchase.

2. "The card was declined."

   You may have entered incorrect information, lack the funds in your account, or had your card locked.

3. "do_not_honor."

   The card has been declined for an unknown reason, and you need to contact your bank.

4. "incorrect_zip."

   The ZIP/postal code is incorrect.
   Please try again using the correct billing ZIP/postal code.

5. "Your card does not support this type of purchase."

   If you are using a debit card that requires a PIN code, you may need to change the card.
   The country of issue may be different from the country where the merchant is located, and you may need to contact the issuing bank to solve this issue.
   If you are using an HSA or FSA card, you may need to contact Stripe.

Please enter the coupon code when checking out, under "Gift Card or Discount Code" and then select APPLY. If successful, you should see that your discount has been applied to the total. Detailed steps can be seen in the following screenshots.

Yes, you can cancel your order, before your parcel has been shipped out. Please send an e-mail to support@ipitaka.com with your order number ASAP.

If your order has already shipped out, you can return the product within 7 days, and will be eligible for a full refund per our refund guidelines.

ODA is short for the out-of-delivery area. It is the same as the delivery to a remote area, which is difficult to reach (e.g., islands, ski areas, military operation area, etc.)

Additional shipping charges may be required, and the transit time for shipments to these regions may be longer. Please refer to the shipping warranty policy for more information: https://www.ipitaka.com/pages/shipping-warranty#shipping

The carriers we work with include: Yanwen, FedEx, UPS, USPS, SF Express, and CHINA EMS depending on the delivery area and our inventory status. For most of the orders, we use the fastest express service that we can.

If you need special arrangements with another carrier, please contact us, and we will do our best to accommodate your request.

If you received the wrong product, please email our aftersales team aftersales@ipitaka.com with the following:

1. Your order number.
2. A description of what was received.
3. Detailed photos, including the original packaging.

We will ask you to return it to us and exchange a correct item for free. Supporting photographs/videos will help us to process your claims faster.

If your tracking link states that your parcel has been delivered, but you have not received it, please file a complaint with your local courier and provide us with a complaint number.

Please message us or e-mail us at support@ipitaka.com ASAP if you think your parcel is lost. We will send you a replacement product ASAP once we obtain all of the relevant information.

Yes, if you are interested in our reward program, please join in and you will be given a 10% off discount code.

1. Create an account on our official website and activate it.
2. Log in: https://www.ipitaka.com/pages/rewards
3. Click the Earn Points button. A small window will pop out at the bottom right corner, where you can check Your Reward and the discount code.

The warranty period for all PITAKA phone cases is 2 months from the day of delivery.

The warranty is valid only with an order number and matching email address.
Our warranty policy will not cover the purchase of any PITAKA product via a third party vendor(e.g. eBay, Amazon) under any circumstances.

EXCLUSIONS

Our warranty for cases does not extend to cover damage from abuse, damage on purpose, normal wear and tear, alteration or misuse, etc.

For more information, please refer to our warranty policy.

Typically orders are fulfilled within 2 days. The tracking number will be generated and you will receive a shipping e-mail from the system after it is shipped. Please track the order with the below link:

For more information or any help, please message us or contact us at support@ipitaka.com