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Help Center > iPhone Cases > MagEZ Grip & Phone Strap

FAQ

MagEZ Grip

Will the MagEZ Grip leave a mark on the phone case?

The MagEZ Grip might leave a ring mark on the phone case after a certain time because magnets sometimes attract magnetic dust. You can wipe it off using a non-woven cloth and 75% alcohol.
MagEZ Grip

Will MagEZ Grip work with the iPhone 13 series, iPhone 14 series, Samsung Galaxy S22 Series and Samsung Galaxy S23 Series?

The MagEZ Grip can work with those phones, using a MagSafe case.
MagEZ Grip

Will the MagEZ Grip3 interfere with Samsung’s S Pen?

The S Pen operates using electromagnetic forces, so using MagSafe accessories simultaneously might cause interference. If you need to use the S Pen, it’s recommended to remove the Grip before use.
MagEZ Grip

Is the magnetic grip of the MagEZ Grip3 stable? Will it be affected by third-party cases or a bare phone?

The MagEZ Grip3 uses strong N52 magnets, ensuring a stable grip. It works well with MagSafe-compatible phones and typically maintains strong adhesion with third-party cases, as long as the case is not too thick or metallic. If you experience any issues, please contact us for support.
MagEZ Grip

What are the upgrades of the MagEZ Grip3 compared to the previous generation?

(1) The MagEZ Grip3 features a dual-ring design, adding vertical support functionality and providing more angle adjustments compared to the previous generation.(2) It introduces a new white color option for a better match with lighter-colored phone cases.

MagEZ Grip

Can the MagEZ Grip3 rotate 360°?

Our MagEZ Grip3 features a dual-ring design with 360-degree rotation, allowing for adjustable angles and seamless adaptation between landscape and portrait modes.
MagEZ Grip

Will the MagEZ Grip3 affect the phone’s magnetic charging capabilities?

Our MagEZ Grip3 is designed with magnetic attachment and can be removed and reattached. When using magnetic wireless charging, please remove the MagEZ Grip3 and avoid stacking it with other MagSafe-compatible products.
MagEZ Grip

What angles can the MagEZ Grip3 support? Is it stable?

The MagEZ Grip3 supports a range of angles with its dual-ring design, allowing 360-degree rotation and adjustable angles. For landscape mode, it supports adjustment between 0-90°, and for portrait mode, between 0-45°. It has undergone rigorous quality testing and can provide reliable support in daily use.
MagEZ Grip

Will the magnetic surface of the MagEZ Grip3 scratch the phone case or leave marks?

The magnetic surface of our MagEZ Grip3 is treated with a special process, making it smooth and soft. Under normal use, it generally will not scratch the phone case. However, if there is dust or debris on the case, it could leave minor marks. We recommend cleaning the phone case before attaching the MagEZ Grip3. Prolonged exposure to high temperatures or humidity might cause slight deformation or marks, but this is not common.
Phone Strap

Will the lanyard clip rust?

The lanyard clip is made of stainless steel, which is durable and corrosion-resistant, ensuring long-term stability without rusting.
Phone Strap

Will the lanyard clip wear out the phone?

We have designed the lanyard clip to be phone-friendly, using special coatings or treatments to reduce friction and wear.
Phone Strap

What material is the lanyard made of? Will it pill or irritate the skin over time?

The lanyard is made of polyester (polyester fiber) and features precise weaving, ensuring durability and comfort. It is skin-friendly and will not cause discomfort or skin irritation over time.
Phone Strap

Can the lanyard be washed?

Yes, it can be hand-washed with mild detergent.
Phone Strap

Will the lanyard clip obstruct the charging port or affect charging?

The lanyard clip is designed to avoid obstructing the charging port, leaving enough space for proper charging.
Phone Strap

Is the lanyard very thick? What is its diameter?

The lanyard has a diameter of approximately 6.5mm, providing a comfortable thickness for everyday use without causing neck discomfort.
Phone Strap

Will there be any odor from the lanyard?

The lanyard itself typically does not have an odor. However, odors might arise due to the following reasons:Storage Conditions: If the lanyard has been stored in a damp or poorly ventilated environment for an extended period, it may develop a musty smell or other odors.Chemical Residue: New polyester lanyards may have a slight chemical smell due to substances used in the manufacturing process. This usually dissipates quickly with exposure to air before use.Contamination: During use, the lanyard may come into contact with odoriferous substances like perfume, sweat, or cooking fumes, which can cause it to absorb these odors.Cleaning Agents: Improper use of cleaning agents or excessive detergent can leave a residual smell on the lanyard.If the polyester lanyard has an odor, you can try the following methods to remove it:(1) Hang the lanyard in a well-ventilated area to allow the odor to naturally dissipate.(2) Hand wash with a mild detergent, then rinse thoroughly to remove any residual detergent or dirt.

Tutorials: MagEZ Grip & Phone Strap

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MagEZ Grip & Phone Strap

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