Worry-Free Delivery Insurance

Worry-Free Delivery

At PITAKA, we want your shopping experience to be seamless—even when unexpected shipping issues arise. That’s why we offer Seel Worry-Free Delivery, ensuring you’re covered if your package is lost, damaged, or delayed. Currently only available in eight countries: US, CA, AU, NZL, FR, UK, NL, GE.

Worry-Free Delivery Insurance covers packages, damaged packages, and delivery delays.

How to Buy – Select "Worry-Free Purchase" at order checkout. *The fee varies according to the total order amount.

Review Your Order

Receive Confirmation – Seel will email you policy details after purchase.

Worry-Free Claim Standards

See the table below for detailed compensation standards.

Claim Type Compensation Filing Conditions & Required Documents
Lost Package Full order amount
(excl. shipping)

Type 1: Not delivered

  • - Domestic: >30 days from shipment
  • - International: >60 days from shipment
  • - Immediate filing if tracking shows exception
  • - No documents required

Type 2: Marked delivered but not received

  • - File within 7 days of delivery date
  • - Provide one of:
  • ✓ Police report
  • ✓ Surveillance footage
  • ✓ Carrier's loss confirmation
  • ✓ Authorized written statement

*For Type 2:

  • - First occurrence: No documentation required
  • - Repeat claims: Proof mandatory
Damaged Package Up to full order amount
(excl. shipping)
Based on damage severity
  • - File within 7 days of delivery
  • - Must provide:
  • ✓ Clear photo(s) of the carrier and product packaging
  • ✓ Clear photo(s) of how the item(s) are damaged
  • - Exclusions:
  • ✓ Pre-shipment defects
  • ✓ Customer-induced damage

*Final compensation determined by claims review team
Delivery Delay $5 USD(or equivalent)
per order
  • - File within 90 days of purchase
  • - Delay thresholds:
  • ✓ Domestic: >10 days from shipment
  • ✓ International: >30 days from shipment
  • - No documents required

*Claims are automatically adjudicated based on carrier shipping timelines.
*Paid in customer's local currency

Claims Filing Access

To report a claim, you can either click the "Report an Issue" button in the confirmation email sent by Seel after you placed your order, or go directly to the Seel Resolution Center.

You’ll just need to provide the email address used when placing the order and the order number.
Seel will process your request within 24 hours. If you have any questions or need assistance, please feel free to contact support@seel.com.

Payout Options

Once your payout request has been reviewed & accepted, you will choose a method of payout.

General timing is listed below:

  • Direct Deposit: 1-3 business days following return acceptance
  • PayPal Transfer: 1 hour following return acceptance
  • Venmo Transfer: 1 hour following return acceptance

FAQs

1. Can I cancel the Seel Worry-Free Delivery service and get a refund?

Yes! You can cancel it for a refund if you no longer need it. Please follow the steps based on your purchase time:
  • If it’s within 24 hours of purchase:
    Click the cancellation link provided in your confirmation email.
  • If it’s more than 24 hours after purchase:
    Click here to submit a refund request through our support form.
*Please note: Refund requests made after 24 hours may not always be eligible, depending on the order status and Seel’s policy.

2. What should I do if my claim is denied?

A: If your claim is denied and you believe it was a mistake or would like more information, please contact Seel’s customer support directly at support@seel.com. They will be able to explain the reason for the denial and assist you with further steps if needed.