Q. What are the differences in appearance between Lumintex™ Edition and Standard Edition of Milky Way Galaxy phone cases?

A. Material Colors: The yellow yarns in the Lumintex™ Edition are made from Lumintex™ fiber, while the Standard Edition uses aramid fiber.

Lumintex™ Edition

Standard Edition

Q. How does the luminous phone case work?

A. The glowing part of the case is made from Lumintex™ fiber, a luminous material that can absorb energy when exposed to a bright light source, and then emit a soft glow in the dark.

Q. Are there any special care instructions for this phone case?

A. Avoid prolonged exposure of the luminous area to high-energy UV lamps (≥15W) for more than 3 minutes.
Do not store the case in environments exceeding 80°C for more than 3 months.

Q. How long does the glow last every time?

A. The glow can last up to 20 minutes, depending on the intensity of the light source and how long the case was exposed to the light. Please note that the brightness will gradually decrease over time.

Q. What are the differences compared to the iPhone 16 series cases?

A. *The open-style camera control button has been upgraded to PitaTap™ (coming soon for iPhone Air).
*The case now offers full top and bottom coverage.
*The camera ring has been upgraded to a raised "volcanic" design and now comes in colors that match your case style, instead of only silver.

Q. How protective is the Edge series case?

The Edge series is designed to be extremely thin and light, providing a bare-metal-like experience. It offers sufficient protection against daily scratches and minor impacts. However, for stronger shocks or drops, the protection level may not match that of the Cairn or Summa series. If protection is your priority, we recommend choosing one of those alternatives.

Q. Are iPhone 17 cases compatible with lens protectors?

Yes, all three iPhone 17 series cases support lens protectors. However, due to the closer-fitting camera ring design of the Cairn model, some lens protectors may have slight fit issues.

Q. Is the iPhone 17 Edge case compatible with a tempered glass screen protector?

A. Yes, the Edge case does not interfere with the use of a tempered glass screen protector. Its edges are designed to sit nearly flush with the screen, providing a comfortable grip while helping preserve the original feel and look of the iPhone as much as possible. Please note that with this design, a tempered glass protector may sit slightly higher than the case edges, but this will not affect normal use.

Q. Do iPhone 17 cases cover the camera control button? Will this affect sensitivity?

A. No, all series undergo rigorous testing to ensure no impact on sensitivity.
If you need to adjust sensitivity, navigate to:
Settings → Camera → Camera Control → Accessibility → Light-Press Force.

Q. How to clean the iPhone 17 cases?

A. Every day marks, like sweat or fingerprints, can be easily cleaned with a wet wipe or alcohol wipe without damaging the case.
Avoid contact with strongly dyed items to prevent stains.

Q. Are the cases compatible with MagSafe and PITAKA accessories?

A. Yes. All iPhone 17 series cases have a built-in magnetic ring, supporting MagSafe and PITAKA accessories, including MagEZ Car Mount Pro, MagEZ Grip, Aramid Magnetic Power Bank, and Magnetic Woven Wallet.

Q. Will using this iPhone 17 case affect wireless charging?

A. No. Our cases are carefully designed and tested to be compatible with mainstream wireless chargers. You can charge your phone without removing the case.

Q. Does the iPhone 17 case show fingerprints?

A. To provide a skin-friendly feel, the case surface is coated. Fingerprints may occasionally appear due to hand sweat or lotion, but they can be easily wiped away with a wet wipe, alcohol pad, or even an eraser. Use with confidence.

Q. How to verify the authenticity of the iPhone 17 cases?

A. Enable NFC on your phone and gently tap the lower part of the case. Enter the serial number on the webpage that pops up to check authenticity. You can also visit our official website to access games, music, wallpapers, and after-sales services.

Q. How to Remove the PITAKA Edge Case?

A.
1. Hold the case on the volume button side and push the top corner diagonally upward to release it.
2. For better grip, wrap the case in a paper towel if needed.
3. Click here to watch the removal video.
Click here to submit a return request if you need further assistance.

Q. Why does the S26 series case feature a fully exposed lens design instead of precise cutouts around each camera lens?

A. Based on user habits and feedback that many customers applya lens protector while using cases, we have adopted a fully exposed lens design. This allows users to easily use compatible lens protectors and other custom accessories with our cases.

Q. What is Aaron Button? (Original name: PinButton)

A. The Aaron Button consists of three smart shortcut buttons. Powered by expanded onboard memory and NFC support, they enable more complex commands, seamless device pairing, and powerful IoT control, turning a single press into a fast, reliable way to manage your daily tasks.

Q. What's the difference between Aaron Button and previous PinButton?

A. PinButton has evolved into Aaron Button. Named in tribute to Aaron Swartz, it reflects a belief in openness, efficiency, and the power of technology to make information freer and life simpler.

With expanded onboard memory, Aaron Button delivers more powerful support for IoT remote control and multi-scene actions. Paired with Aaron Button app, it lets you easily import full commands, organize scattered actions, and customize how everything works just in your way.

No longer just a button, Aaron Button becomes a true efficiency hub. With every press, it instantly sets your workflow in motion, elevating the everyday S26 experience.

Q. Does the Edge case for the S26 series come with the Aaron Button?

A. Yes, every case in the S26 series comes with three Aaron Buttons.

Q. How long is the service life of the Aaron Buttons on the case?

A. The service life of the Aaron Button depends on the intensity and manner of use. According to our tests, each Aaron Button has a mechanical lifespan of up to 100,000 presses under normal pressing force.

Q. Are the S26 Series Edge Cases compatible withcamera lens protectors?

A. The S26 Series Edge Cases are compatible with individual lens protectors, but not compatible with integrated/one-piece lens protectors.

Q. How much does the camera frame of the S26 Series Edge Cases rise above the phone's camera lenses?

A. For the S26 Ultra Edge Case: The camera frame rises approx. 0.6 mm above the camera lenses.
For the S26 & S26+ Edge Cases: The camera frame rises approx. 1 mm above the camera lenses.

Q. Is the S26 Series Edge Case a full-wrap design?

A. No. The case has open cutouts for the power and volume buttons, as well as the charging port. These buttons remain exposed while the case is on.

Q. How much does the edge of the S26 Series Edge Case rise above the screen after installation?

The four corners of the case rise approximately 0.5-0.6 mm above the screen, while the side edges rise about 0.3-0.4 mm. But the bottom edge of the case is lower than the screen - this is an intentional design to make it easier for users to remove the case.

Q. What is the difference compared to the previous Military-Grade case?

A. It is the same case with a new name. The Ultra Guard series maintains the same military-grade protection and has passed military-standard drop tests, capable of withstanding drops from up to 1.22 meters (4 feet).

Q. What are the differences compared to the iPhone 16 series cases?

A. * The camera control button has been upgraded to a full-coverage design for more comprehensive protection. It now uses sapphire glass for superior scratch resistance and smoother operation.
* The outer shell material has been updated to PITAKA's self-developed Orca Resin, which offers higher toughness and more than twice the impact and drop resistance compared to conventional resin.

Q. What is the difference between Cairn and Summa?

A. Cairncuses on ultimate drop protection: Uses hot-press molding, retaining the skin-friendly woven texture of aramid fiber for a grippy, fingerprint-resistant feel. Features an exclusive arched cushioning design for military-grade drop protection, ideal for users who prioritize safety.
Summa is the flagship model, emphasizing both protection and refined details: It utilizes 3D thermoforming technology to seamlessly integrate aramid fiber and TPU, resulting in a smoother, more premium feel that is also easy to clean. Equipped with full-metal physical buttons that cover the camera control button for more responsive operation. Upgraded with self-developed Orca Resin for a lightweight yet ultra-durable build with double the impact resistance, reflecting PITAKA's pursuit of perfect balance between protection and aesthetics.

Q. Are iPhone 17 cases compatible with lens protectors?

A. Yes, all three iPhone 17 series cases support lens protectors. However, due to the closer-fitting camera ring design of the Cairn model, some lens protectors may have slight fit issues.

Q. Are the iPhone 17 cases compatible with screen protectors?

A. Yes. For the best experience, we recommend using screen protectors with a thickness of 0.55mm or less.

Q. Do iPhone 17 cases cover the camera control button? Will this affect sensitivity?

A. No, all series undergo rigorous testing to ensure no impact on sensitivity.
If you need to adjust sensitivity, navigate to:
Settings → Camera → Camera Control → Accessibility → Light-Press Force.

Q. How to clean the iPhone 17 cases?

A. Every day marks, like sweat or fingerprints, can be easily cleaned with a wet wipe or alcohol wipe without damaging the case.
Avoid contact with strongly dyed items to prevent stains.

Q. Are the cases compatible with MagSafe and PITAKA accessories?

A. Yes. All iPhone 17 series cases have a built-in magnetic ring, supporting MagSafe and PITAKA accessories, including MagEZ Car Mount Pro, MagEZ Grip, Aramid Magnetic Power Bank, and Magnetic Woven Wallet.

Q. Will using this iPhone 17 case affect wireless charging?

A. No. Our cases are carefully designed and tested to be compatible with mainstream wireless chargers. You can charge your phone without removing the case.

Q. Does the iPhone 17 case show fingerprints?

A. To provide a skin-friendly feel, the case surface is coated. Fingerprints may occasionally appear due to hand sweat or lotion, but they can be easily wiped away with a wet wipe, alcohol pad, or even an eraser. Use with confidence.

Q. How to verify the authenticity of the iPhone 17 cases?

A. Enable NFC on your phone and gently tap the lower part of the case. Enter the serial number on the webpage that pops up to check authenticity. You can also visit our official website to access games, music, wallpapers, and after-sales services.

Q. Why does Cairn offer higher protection than Summa?

A. It comes down to its structural design. While both series combine TPU and aramid fiber, Cairn incorporates a unique arched structure—raised reinforcements at all four corners. In the event of a drop, this arched design effectively absorbs impact, significantly enhancing overall protection.

Q. What is the protection level of Cairn?

A. Cairn has passed military-grade drop certification and can withstand standard drop tests from up to 2.44 meters (8 feet). This exceptional protection is mainly attributed to the arched cushioning design at the corners, which effectively absorbs impact during falls.

Q. What is the difference between Cairn and Summa?

A. Cairn focuses on ultimate drop protection: Uses hot-press molding, retaining the skin-friendly woven texture of aramid fiber for a grippy, fingerprint-resistant feel. Features an exclusive arched cushioning design for military-grade drop protection, ideal for users who prioritize safety.
Summa is the flagship model, emphasizing both protection and refined details: It utilizes 3D thermoforming technology to seamlessly integrate aramid fiber and TPU, resulting in a smoother, more premium feel that is also easy to clean. Equipped with full-metal physical buttons that cover the camera control button for more responsive operation. Upgraded with self-developed Orca Resin for a lightweight yet ultra-durable build with double the impact resistance, reflecting PITAKA's pursuit of perfect balance between protection and aesthetics.

Q. Are iPhone 17 cases compatible with lens protectors?

A. Yes, all three iPhone 17 series cases support lens protectors. However, due to the closer-fitting camera ring design of the Cairn model, some lens protectors may have slight fit issues.

Q. Are the iPhone 17 cases compatible with screen protectors?

A. Yes. For the best experience, we recommend using screen protectors with a thickness of 0.55mm or less.

Q. Do iPhone 17 cases cover the camera control button? Will this affect sensitivity?

A. No, all series undergo rigorous testing to ensure no impact on sensitivity.
If you need to adjust sensitivity, navigate to:
Settings → Camera → Camera Control → Accessibility → Light-Press Force.

Q. How to clean the iPhone 17 cases?

A. Every day marks, like sweat or fingerprints, can be easily cleaned with a wet wipe or alcohol wipe without damaging the case.
Avoid contact with strongly dyed items to prevent stains.

Q. Are the cases compatible with MagSafe and PITAKA accessories?

A. Yes. All iPhone 17 series cases have a built-in magnetic ring, supporting MagSafe and PITAKA accessories, including MagEZ Car Mount Pro, MagEZ Grip, Aramid Magnetic Power Bank, and Magnetic Woven Wallet.

Q. Will using this iPhone 17 case affect wireless charging?

A. No. Our cases are carefully designed and tested to be compatible with mainstream wireless chargers. You can charge your phone without removing the case.

Q. Does the iPhone 17 case show fingerprints?

A. To provide a skin-friendly feel, the case surface is coated. Fingerprints may occasionally appear due to hand sweat or lotion, but they can be easily wiped away with a wet wipe, alcohol pad, or even an eraser. Use with confidence.

Q. How to verify the authenticity of the iPhone 17 cases?

A. Enable NFC on your phone and gently tap the lower part of the case. Enter the serial number on the webpage that pops up to check authenticity. You can also visit our official website to access games, music, wallpapers, and after-sales services.

Q. What is Aaron Button? (Original name: PinButton)

A. The Aaron Button consists of three smart shortcut buttons. Powered by expanded onboard memory and NFC support, they enable more complex commands, seamless device pairing, and powerful IoT control, turning a single press into a fast, reliable way to manage your daily tasks.

Q. What's the difference between Aaron Button and previous PinButton?

A. PinButton has evolved into Aaron Button. Named in tribute to Aaron Swartz, it reflects a belief in openness, efficiency, and the power of technology to make information freer and life simpler.

With expanded onboard memory, Aaron Button delivers more powerful support for IoT remote control and multi-scene actions. Paired with Aaron Button app, it lets you easily import full commands, organize scattered actions, and customize how everything works just in your way.

No longer just a button, Aaron Button becomes a true efficiency hub. With every press, it instantly sets your workflow in motion, elevating the everyday S26 experience.

Q. How much does the edge of the S26 Ultra Cairn Case rise above the screen after installation?

A. The edge of this case rises approximately 0.94 mm above thephone screen. You may safely use a screen protector with a thickness below this height.

Q. Are the S26 Series Edge Cases compatible withcamera lens protectors?

A. The S26 Series Edge Cases are compatible with individual lens protectors, but not compatible with integrated/one-piece lens protectors.

Q. How long is the service life of the Aaron Buttons on the case?

A. The service life of the Aaron Button depends on the intensity and manner of use. According to our tests, each Aaron Button has a mechanical lifespan of up to 100,000 presses under normal pressing force.

Q. What is Aaron Button? (Original name: PinButton)

A. The Aaron Button consists of three smart shortcut buttons. Powered by expanded onboard memory and NFC support, they enable more complex commands, seamless device pairing, and powerful IoT control, turning a single press into a fast, reliable way to manage your daily tasks.

Q. What’s new with the Google Pixel 11 Series phone cases vs. Pixel 10?

A. Pixel 11 series cases come in new colors and add the Aaron Button for handy daily shortcuts.
Note: The Aaron Button is not included on the back-only case variant for the Pixel 11 Pro Fold.

Q. How do I use the Aaron Button on the Google Pixel 11 series phone case?

A. Please download the official Aaron Button app first (download via Google Play). The app comes with plenty of preset shortcuts that you can install and use freely.

Q. When will the hinge-protected case for Google Pixel 11 Pro Fold be available?

A. It is expected to launch at the end of August. If you’re interested, please sign up here.

Q. Are Google Pixel 11 Series cases compatible with screen and camera lens protectors?

A. Based on the official device mold measurements, the raised edges of the Pixel 11 Series cases sit nearly flush with the phone screen. Tempered glass screen protectors will stick out above the case edges after application.

Q. Why does the hinge-protected case for Google Pixel 11 Pro Fold have a different texture on the hinge area compared to the back panel?

A. The hinge section is made of carbon fiber. Carbon fiber is naturally black and cannot be dyed like aramid fiber, which creates the difference in texture and color from the back panel.

Q. Does the Google Pixel 11 Series phone case support MagSafe wireless charging?

A. Yes. The case has a built-in MagSafe magnetic ring, so it works with compatible MagSafe wireless chargers.

Q. Is this case compatible with PITAKA’s MagSafe accessories?

A. Yes. It works with the full PITAKA MagSafe accessory ecosystem, including the following:
*Magnetic Woven Wallet
*Aramid Fiber Magnetic Power Bank
*MagEZ Grip
*MagEZ Car Mount Pro 2 Qi2

Q. Are PITAKA phone cases compatible with Qi2 or newer wireless charging standards?

A. Yes. PITAKA cases support the Qi2 standard and will not hinder the wireless charging function or normal charging speeds.
Note: The peak charging performance of Qi2 and updated versions such as Qi2.2 is determined by your phone and charger’s own compatibility.

Q. Will the built-in magnets in the case affect the phone’s signal or NFC payment function?

A. No. The magnets inside the case are precisely designed and arranged. They will not interfere with the phone’s signal, NFC payment, or other functions.

Q. If Google launches the Pixelsnap accessory ecosystem, will PITAKA phone cases be compatible with it?

A. Since the full official details about Pixelsnap have not been released yet, we cannot conduct compatibility tests until Google releases complete official specifications.

Q. Is this case compatible with the Pixel Stand 2 wireless charger?

A. Yes. You can place your phone with the PITAKA case on Pixel Stand 2 for regular wireless charging. Please note that Pixel Stand 2 does not support the Qi2 standard, so it cannot deliver the performance benefits of Qi2 charging.

Q. Can PITAKA's iPhone 17 case work with Apple’s MagSafe accessories?

A. Yes, PITAKA iPhone 17 Cases are compatible with Apple Official MagSafe accessories.

Q. Is the case anti-fingerprint?

A. Our iPhone 17 case is made with aramid fiber and processed with 3 layers of paint to ensure it's skin-friendly and non-slip. Whether a fingerprint mark will be left depends on your hand conditions. It is not easy to leave a fingerprint if the hand is dry. For sweaty hands, fingerprint marks may be left, but it is very easy to clean with a cloth/Nano cotton/eraser/alcohol pad.

Q. With this case, can I charge my iPhone 17 on third-party wireless chargers?

A. PITAKA iPhone 17 Cases are embedded with magnetic rings that do not cover the wireless charging area and highly fit with the magnetic ring built in the iPhone 17 series. Plus, it's super slim. So if your iPhone 17 can be charged on third-party wireless chargers, it should work even with the case on.